IME Clinic | Your Trusted Partner for Medical Tourism in Turkey

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Privacy Policy (EN) – IME Clinic / IME Hayat Sağlık Turizmi A.Ş.

Last updated: 09 February 2026

This Privacy Policy explains how we collect, use, share, and protect your information when you use our website and related services. It also explains your privacy rights under applicable laws (including Turkish KVKK and, where applicable, GDPR).

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1) Interpretation and Definitions

  • Company / We / Us / Our: IME Hayat Sağlık Turizmi A.Ş. (brand name: IME Clinic), Ataköy 7-8-9-10. Kısım Mah. Çobançeşme E-5 Yan Yol Selenium Retro 9 B. Blok D. 246 Bakırköy/İstanbul, Türkiye.
  • Website / Service: https://imeclinic.com/ and any related pages, forms, and communication channels used to provide information and coordinate services.
  • Personal Data: Any information relating to an identified or identifiable individual.
  • Sensitive Data / Health Data: Information related to your health (e.g., medical history, photos, treatment details).
  • Service Providers: Third parties that process data on our behalf (hosting, analytics, CRM, messaging, advertising tools, etc.).
  • You / User: The individual using the Service.

2) Data We Collect

A) Personal Data you provide

We may collect:

  • Name and surname
  • Email address
  • Phone number (including WhatsApp)
  • Country/city, language preference
  • Your messages and requests (including via forms, WhatsApp, Messenger, Instagram DM, email, call center)

B) Health-related data (only when you provide it)

If you request medical evaluation, you may choose to share:

  • Photos relevant to your request (e.g., body/face areas)
  • Medical background details, reports, treatment preferences

We process health-related data only for service coordination and only with your explicit consent or other valid legal basis under applicable law.

C) Usage Data (automatically collected)

This may include:

  • IP address, browser type/version, device identifiers
  • Pages visited, time/date, time spent, referral URLs
  • Diagnostic and performance data

3) How We Collect Data

  • When you fill out forms on our Website (including lead forms)
  • When you contact us through WhatsApp/Messenger/Instagram/Facebook, email or phone
  • Through cookies and similar technologies (see Section 6)
  • From advertising platforms (e.g., Meta) in aggregated/technical form (e.g., campaign performance, event signals)

4) Purposes of Processing (Why We Use Your Data)

We may use your data to:

  • Provide and maintain the Service (including responding to your requests)
  • Coordinate information flow with contracted medical institutions and professionals
  • Communicate with you via email, phone, WhatsApp/Messenger, SMS, or similar methods
  • Provide appointment planning, quotation coordination, travel/logistics coordination when applicable
  • Improve our Website and user experience (analytics, troubleshooting, security)
  • Conduct marketing and advertising activities (with appropriate legal basis), including:
    • Measuring ad performance
    • Creating aggregated audience insights
    • Remarketing / retargeting (where permitted)

5) Legal Bases (KVKK / GDPR Logic)

Depending on your location and the context, we process data under one or more of:

  • Consent (e.g., marketing communications, cookies/remarketing where required, health data when applicable)
  • Contract / Pre-contract steps (e.g., responding to your service request, coordination)
  • Legitimate interests (e.g., security, service improvement, fraud prevention, basic analytics where permitted)
  • Legal obligations (e.g., recordkeeping, regulatory compliance)

You can withdraw consent at any time (see Section 10).

6) Cookies, Tracking Technologies, and Advertising Tools

We use cookies and similar technologies (pixels, tags, SDKs) for:

  • Essential site functions (security, session management)
  • Preferences (language, cookie choices)
  • Analytics (understanding website use)
  • Advertising measurement and optimization

Meta (Facebook/Instagram) and similar platforms

We may use Meta technologies such as:

  • Meta Pixel
  • Conversions API (CAPI)
  • Lead form integrations and messaging integrations (where used)

These tools help us measure conversions, improve campaigns, and—where permitted—show relevant ads to people who previously interacted with our Service.

Cookie control

You can:

  • Adjust cookie preferences via our cookie banner/settings (if enabled)
  • Block cookies in your browser settings
  • Opt out of certain advertising features via platform settings (e.g., Meta Ad Preferences)

If you disable cookies, parts of the Service may not work properly.

7) Sharing of Your Data

We do not sell your Personal Data.

We may share data with:

  • Service Providers (hosting, analytics, CRM, messaging tools, customer support, security)
  • Advertising and analytics platforms (e.g., Meta, Google) for measurement and optimization (often in hashed/technical format where applicable)
  • Contracted medical institutions / healthcare professionals only as needed to coordinate your request and only under appropriate legal basis and confidentiality
  • Authorities if required by law or to protect legal rights

All Service Providers are expected to process data under contractual obligations and security measures.

8) International Transfers

Your data may be processed in countries outside Türkiye/EU depending on our Service Providers' infrastructure (e.g., cloud services, analytics, messaging platforms).

Where required, we apply safeguards such as contractual protections and standard contractual clauses or equivalent mechanisms.

9) Data Retention

We keep Personal Data only as long as necessary for:

  • The purposes described in this Policy
  • Legal, accounting, or regulatory requirements
  • Resolving disputes and enforcing agreements

Health-related content (photos/reports) is retained only as necessary for coordination and compliance, and then deleted/archived according to our internal retention rules.

10) Your Rights and Choices

Depending on your location and law, you may have rights to:

  • Access your data
  • Correct inaccuracies
  • Request deletion (where applicable)
  • Object to or restrict processing (where applicable)
  • Data portability (where applicable)
  • Withdraw consent for marketing at any time

Marketing opt-out

You can opt out by:

  • Replying "STOP" or equivalent to messages (where supported), or
  • Contacting us via email (see Section 13)

11) Security

We use reasonable administrative, technical, and organizational measures to protect your data. However, no online system is 100% secure.

12) Children's Privacy

Our Service is not intended for individuals under 16. We do not knowingly collect data from children.

13) Contact Us

For privacy questions or requests:

Information

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